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Missing, Incomplete or Damaged Goods

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.  Please also note if some items were out of stock when you originally ordered these will arrive on a separate delivery once they come into stock.

For more information, you can view your order status online by signing into your account and selecting View orders.

Damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our Customer Services team, or call us on 0800 999 5006 8am - 7pm Monday to Friday. If you prefer, you can also return damaged goods to us via the returns methods listed below.